As a business owner, you know that an efficient marketing strategy is one of the most critical steps in building a successful business. Who you choose to help you develop this is sometimes quite a difficult decision.

You have probably narrowed your options down to a freelancer or an agency, but you’re not quite sure which route your business takes. Each has its own pros and cons and the choice of which to choose completely depends on which is best suited for your business

In this article, we will help you understand the key differences between a freelancer and an agency so that you can make the best decision for your business.

Freelancer 🆚 Agency: The Tough Choice!


It’s a big decision and one that will have lasting implications for your business. There are pros and cons to both working with a freelancer or an agency. It really depends on your needs as a business as to which route you should take.

Working with a freelancer can be great if you need a one-off project completed or have a limited budget. They are often more flexible with their pricing and can be more responsive to your needs as a client. However, working with a freelancer can also be riskier as they may not have the same resources or team in place as an agency.

Digital agencies, on the other hand, have many more resources at their disposal and can offer a wider range of services. They are also generally more expensive than freelancers, but this higher cost usually reflects the greater level of expertise and service you will receive.

Ultimately, it’s important to weigh up your options and decide which route is best for your business.

Freelancer or Agency? Consider these factors-

1️⃣ Size and scope of project

If you have a large, complex project that requires multiple skillsets, an agency is probably a better choice. Agencies have teams of experts who can work on different aspects of your project simultaneously. Freelancers typically have smaller scope and are better suited for more focused tasks.

2️⃣ Cost

Freelancers are often less expensive than agencies, but this is not always the case. It depends on the project requirements and the freelancer’s level of experience.

3️⃣ Level of expertise

If you need a highly specialized skill set, you’re better off working with a freelancer. Agencies have team members with a variety of skills, but they may not have someone with the specific expertise you’re looking for.

4️⃣ Communication and collaboration

If you prefer to work directly with someone, rather than through email or project management software, a freelancer is probably a better fit. You’ll be able to have more direct communication and get feedback more quickly.

5️⃣ Flexibility

If you need someone who can work odd hours or on short notice, a freelancer is usually your best bet. Agencies may not be able to accommodate your schedule.

6️⃣ Location

If you’re working with someone local, an agency may have a presence in your city. If you’re looking to work with someone outside of your area, a freelancer is probably your best option.

7️⃣ Quality

When you work with an agency, you’re usually working with a team of professionals. This can mean that the quality of your project will be higher than if you worked with a freelancer.

Pros and Cons of hiring a Freelancer

When you hire a freelancer, you are usually working with one person. This can be good or bad, depending on the situation. The good side is that you usually have more control over the project and can communicate more easily with the freelancer. The downside is that if the freelancer is not reliable or does not do a good job.


– Low Price

Freelance development is relatively cheaper than agency development. While an agency might need to consider overheads costs, such as employee benefits, expensive office space, and equipment, a freelancer only has to worry about their own costs.

– Flexibility

A freelancer can offer you more flexible hours than an agency. If you need someone to work on your project outside of normal business hours, a freelancer is more likely to be available.

– Dedication

When you hire a freelancer, you can be sure that they will be dedicated to your project. They are not working on multiple projects at once, so they can focus all their attention on yours. Since a freelancer has a lot of flexibility, he will likely make changes as soon as you shoot them a mail; however, an agency might not be as responsive.

– Variety

You can find a freelancer with almost any skill set that you need. If you need someone with very specific skills, it may be easier to find a freelancer than an agency that specializes in those skills. Additionally, you can hire multiple freelancers to work on different parts of a single project.

– Communication

When working with a freelancer, you will have direct communication with him. You can explain your vision and get feedback easily. With an agency, you will likely have a project manager who will be your main point of contact. This can be good or bad, depending on your communication style.

– Budget

The prices charged by each type of service provider can vary greatly. In general, freelancers are cheaper than agencies. This is because they don’t have the same overhead costs.

When choosing between a freelancer or an agency, it’s important to consider your needs and budget. If you need someone with specific skills, a freelancer may be your best bet. If you have a larger budget and need a team of people to work on your project, an agency may be a better fit.


– Limited capacity

A freelancer can only do so much. If you have a large project or need someone with specific skills, you may need to hire multiple freelancers or an agency. Overloading is a common risk with hiring a freelancer. For example, if you want to build an app, it will be extremely difficult to find a freelancer who can design, code, and test the entire system economically without sacrificing quality.

– Less professional

Some freelancers are less professional than agencies. This can be a risk if you need someone who is reliable and will get the job done.

– No guarantee of quality

When you hire a freelancer, there is no guarantee of quality. You may end up with a subpar product or service.

– Less accountability

It can be harder to hold a freelancer accountable for their work. If they don’t deliver what you want, you may not have any recourse.

In the end, the decision comes down to what you need and what you’re willing to pay for it. Whichever option you choose, make sure you do your research and ask plenty of questions to ensure you’re getting the best possible service for your money.

Pros and Cons of hiring an Agency

Hiring an agency again comes with its own set of advantages and disadvantages. Some of them are listed as follows:


– Access to a team of experts

When you hire an agency, you get access to a whole team of experts. This can be beneficial if you need complex work done or if you need multiple services. Assuming you hire a group of freelancers, there is no guarantee that they will coordinate with each other. However, agencies have people working as a unit and are familiar with each other’s strengths, weaknesses, and work habits.

– More accountability

Agencies are usually more accountable than freelancers. This is because they have a reputation to uphold and usually have contracts in place. If an agency does not deliver on their promises, they can get a bad reputation, which can hurt their business. On the other hand, freelancers often have no such contracts or accountability.

– Lower cost

Although agencies typically charge more per hour, they can often get the job done faster and more efficiently. This is because they have a team of workers who can divide up the work and specialize in their respective areas. As a result, the overall cost is often lower than if you were to hire a freelancer.

– Broad expertise

When you work with an agency, you have access to a team of experts with a broad range of skills. This can be very beneficial if your project requires multiple skillsets. Each individual employee in an agency can specialize in a certain phase of development. This eliminates the need to seek out additional people. Additionally, agencies offer long-term benefits like maintenance, feature add-ons, marketing, and support.

– Quality control

Many agencies have quality control processes in place to ensure that their projects meet the highest standards. This includes both internal and external quality assurance measures. This can give you peace of mind knowing that your project is in good hands.

– Better results

Because of the increased level of expertise and quality control, you can expect better results from an agency than from a freelancer. This is especially true if you have a complex project that requires multiple skillsets.


– More expensive

Agencies typically charge more per hour than freelancers. This is because they have overhead costs and need to make a profit to stay in business. Additionally, agencies primarily focus on larger projects. Their prices are set accordingly.

– Less flexible

Agencies often have less flexibility than freelancers when it comes to project scope, timeline, and other factors. This can be a drawback if you need a high level of customization or flexibility for your project. Additionally, an agency has a strict process for communicating changes and new ideas. This is especially true for hands-off agencies.

Examples of Best Freelancer Organizations!

There are a number of well-known and respected freelancer organizations, such as

Best Freelancer Websites

  • Upwork: This platform connects businesses with freelancers for a variety of projects, including content marketing, web design, and app development. The advantage of hiring them is that you can get started quickly and easily with a freelancer who is already familiar with the platform.
  • Fiverr: This platform focuses on digital services, such as logo design, SEO, and social media marketing. The advantage of using Fiverr is that it’s very affordable, with most services starting at just $5.
  • 99designs: This platform is focused on graphic design, such as logo design, web design, and packaging design. It is one of the best logo design services in terms of customer experience.
  • PeoplePerHour: This platform offers a variety of creative and professional services, such as copywriting, graphic design, and video editing. The best part about hiring here is the ease of communication and security that makes the process of outsourcing very smooth.

Examples of Best Agencies!

There are a number of excellent agencies that offer a variety of services, including web design and development, SEO, social media marketing, and copywriting. Some of the top agencies include Upqode, Ruckus Marketing, and WebpageFX. These agencies have a proven track record of delivering high-quality work and are trusted by some of the world’s leading brands. If you’re looking for an agency to partner with, be sure to check out the following options.

Top Agencies

  • Pixel Street: Pixel Street is a website design and development company that focuses on helping startups, small businesses, and large enterprises with their website design, development, and branding needs. The company has a team of experienced designers and developers who are experts in their respective fields. They offer a wide range of services, including responsive web design, eCommerce development, custom web development, and more.
  • Upqode: This agency offers services such as web design and development, SEO, and social media marketing. The advantage of hiring them is that you can get a team of experts to work on niche areas of your project and rapidly scale up if the need arises.
  • Ruckus Marketing: This agency is known for its award-winning creative work and has a strong track record in delivering results for their clients. They offer services such as web design, development, and online marketing.
  • WebpageFX: This agency offers a wide range of services, including web design, development, SEO, PPC, and social media. They are one of the most popular agencies in the country and have a team of experienced professionals who can help you with your project.


In general, agencies are a great option for large projects that require a team of experts, while freelancers are a good choice for smaller projects or those that require a specific skill set. Whichever route you choose, be sure to do your research and get multiple quotes before making a decision. When choosing between a freelancer or an agency to work on your website, it’s important to consider the scope and size of your project.

At Pixel Street, we have a team of experienced web developers who can help you with everything from designing a new website to adding features to an existing one. Click here to learn more about our web development services.

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Khurshid Alam

Khurshid Alam is the founder of Pixel Street, a web design company. He aspires to solve business problems by communicating effectively digitally. In his leisure, he reads, writes, and occasionally plays a game of table tennis.

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